Tag Archives: IoT

Unboxing Google Glass

After a second try, I finally got into the Google Glass Explorer program. I tried last year but waited too long to apply (about 36 hours after the application process opened). This time, I moved faster.

As not a lot of people have the opportunity to get to use Glass (I am lucky, my employer is paying for me to explore its use for M2M and IoT), I thought I would share my initial experiences getting—and unboxing—Glass to help those considering entering the program later.

The First Step: Registering for the Explorer Program

Registering for and buying Glass is a bit different, so I thought I would start here. It turns out you will need to link Glass to a Gmail account. As such, I strongly recommend using a Gmail account when you apply to the program. I think Google should add these instructions in the registration process, perhaps if it detects your email is not one that they manage at Gmail or Google Apps.

Application Approval

GlassProgramSmallMy application got approved about 10 days later, via email. The email contained a sixteen-digit alpha purchase code that was very obviously place. It also contains a 16-digit numeric unique ID in much smaller font in the email footer. Keep track of this, as you will need to enter it if you call the Glass Help Center.

I made the mistake of using a corporate email account (one not based on Google Apps). This created a bit of a problem for me, one that required a call to the Glass Help Center to resolve. I can say that the Glass Help Center staff are quite friendly and responsive. Working with them is more akin to a call with a Professional Services team than a call to a typical call center or corporate IT help desk.

Purchasing Glass

It turns out that you can only buy Glass with Google Wallet. As such, your experience will be much easier if you 1) apply with a Gmail account and 2) have a Google Wallet for this account set up in advance. If so, you need only click on the Get Glass URL and proceed. You will be prompted to confirm which Gmail account you want to use, then re-authenticate to Wallet to make your purchase. The entire process should take less than five clicks and one password to complete.

I did it a bit backwards. As the Glass Help Center let me know I would need to have Wallet setup, I was able to log into my Gmail, register for Wallet and add a Payment Method before re-starting my purchase. Once I go my purchase reference code reset, I was able to go through this process pretty quickly (it would have been less fun to stop, setup Wallet, then re-start).

I chose to purchase basic Glass (I picked the Shale color). I did have the option of a few Hipster-like frames that could support prescription lenses. However, I do not wear glasses so I went for the minimalist—and least expensive—options. I did get the free–detachable–Active Shades (essentially Terminator-style sunglass shade). Get these. They are incredibly useful if you are looking at the viewer screen in bright sunlight (a rarity in Boston).

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Shipping and Delivery

The time from purchase to delivery was amazingly fast: I purchased around 11am, got an email notice that Google was handing off my purchase to UPS around five hours later, and received the package in Boston the next morning by 10am. This next-day shipping was included in the $1,500 price.

What arrives will be a four-pound box about 2x the width and 1.5x the length of a shoebox. Coincidentally, my Glass came on the same day as my new Nexus 7. However as the Nexus was uncharged, I used my iPhone to take all of the following photos:

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Unboxing Glass

I waited until the end of the workday to open the box (I admit the engineer in me wanted to start right away).

Upon opening the UPS box and packing I was presented with a white box with a San Serif Glass logo and XE on the side. The packaging was very similar to what you would see with a high-end product (akin to Lytro and first iPad, but a bit nicer). The back of the box is black (so is the inner cover):

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The Archive Shades are in their own box (and could be shipped separated based on my initial email receipt). They come in their own “Glass” branded felt sleeve:

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Opening the Glass box reveals a translucent paper screen cover (mysterious?!):

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This cover easily comes off, revealing the Glass with the only written instructions for use that comes in the packaging:

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Lifting this off reveals an interesting felt pouch with an armored base—yes, an armored felt pouch. As the ticket explains, this is intended to protect your Glass when you pack it away (the armored shell makes the pouch 1.75” deep:

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Underneath this pouch is a black card with your ear bud:

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And underneath this is your USB 3.0 cable with detachable electric plug. The cord appears to be 36” long:

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Also included are some replacement nose pads and a funny FAQ. One example:

Q: Can I use Glass while operating a jackhammer?
A: Use caution.

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Charging Glass

When I plugged Glass into charge, it automatically booted up without me pressing the ON button. This can also take up to 30 seconds at times. However, it charges rather quickly (about the same speed that a smartphone charges, much faster than a tablet does).

Setting Up Glass

IMG_1875You will need either an Android or iOS phone or tablet to setup Glass as you will need to install the MyGlass App (iTunes version, Google Play version). I chose to use my iPhone as I did not want to walk around with an Android Tablet in my hand and Google Glass on my face. However, I may pair the phone to my Tablet as well as I experiment with Glass a bit more.

I definitely recommend you turn BlueTooth and your Personal HotSpot on BEFORE launching the MyGlass App and starting the pairing process. As I learned first-hand, it will save you the mess of aborting the process, turning these on (I keep them off to save power), and re-starting the process. I would recommend Google improve the App to detect these settings and notify you to exit and turn them before continuing to device pairing (unfortunately, iOS now forbids apps from turning these settings on for you—a now-needed security precaution in today’s world).

Unfortunately I could not take photos through Glass while I was setting it up (not unexpected). You can see videos of the setup process here, on the Glass YouTube Channel. I admit that setting up Glass created the opportunity for me to imitate Fred Armisen’s infamous Glass skit on SNL. I was very glad I could do this in the privacy of my house, doing it in the office would have created more than a few laughs.

Using Glass

I will now spend the next week playing around with Glass to fully understand the UX before I start thinking about how I would designing how an Glass app would work. However, I can say from my first hour of using Glass that it IS a very different experience, one that takes some getting accustomed to. I want to try to remember this experience so I can design applications that will be immediately useable from Day 1. (I did try to see if I could get actions of Glass to trigger IFTTT–alas, there are no Glass triggers yet).

This does not surprise me. I consider Glass on of Clayton Christensen’s classic disruptive innovations. While it is behind in some areas (the camera is not as good as a standard smartphone, usability is still a work in progress), it provides other capabilities nothing else does.

Final Note: Commercial Applicability of Glass

I know many people think Glass is not a commercially viable product. Some cite price point, others appearance, others limited availability. However, I believe that coupling of SDK from the people who brought us the Operating System with fastest adoption in history with a wide range of capabilities (POV-based camera and microphone, hands-free operation and telephony, voice recognition and Internet access) opens the door to some very interesting augment reality-based applications.

I have always thought the most beneficial Glass apps would be those that mapped to real-life activities—but streamlining them by eliminating the need to use your hands to record information and augmenting them by capturing information from your direct POV and combining this with other information. This could be provide enough benefit to justify Glass’ not-insignificant cost in wide range of business situations, from capturing the vision of a contract artisan or craftsperson (my first idea) to a whole new set of ideas I am now exploring.

Glass is a trademark of Google Inc.

Web 2.0: It feels like 1999 all over again

A refresher on the state of Web 1.0 in 1999

I was one of those lucky few to be a part of the explosion of the Internet (not just the dot-com boom but also the earlier DARPA-driven R&D at MIT, CMU, Stanford and Berkeley the 80s). For those of you who do not remember (or — I am sad to remind myself — may be too young to remember) here are some things that were going on in the Web 1.0 world in 1999:

  • The Horsemen of the Internet (Cisco, EMC, Oracle and Sun in the B2B world, Amazon, AOL and Yahoo! in the B2C one) had introduced “new models of doing business that would change everything” to millions of people
  • These models were very technology-centric and focused on “new measures of value” such as click-thru’s, eyeballs, audience, etc. (discarding traditional EPS and PEG values)
  • Lots of “traditional” companies were racing to adopt these models — instead one core to their businesses. (Remember all those tracking stocks like NBCi and Borders Online?)
  • Technology vendors were rushing out tool boxes to build web sites,
  • As same time, analysts were heavily questioning if these models had staying power (the stocks of the horsemen actually dipped heavily at this time — just before rising as part of the last-minute Y2K Technology Gold Rush

The Web 2.0 parallels of today are eerie

This sounds a little familiar what is happening today in the Web 2.0 world (minus the overtones of the current world recession):

  • Thanks to Web 2.0 Horsemen (Facebook, MySpace, LinkedIn and Twitter) millions of people now roughly understand what Web 2.0 means — at least in the consumer space
  • Like 1999, the business models in the Web 2.0 space are still largely in the formative stages (just a few minutes on TechCrunch or Silicon Alley Insider will highlight this)
  • Lots of “traditional” companies were racing to add Web 2.0 offerings — with varying degrees of success. (At least we are avoiding Web 2.0 tracking stocks for now)
  • As the analyst reports attest, the Web 2.0 space is becoming filled with companies who offer “toolboxes that can uses to quickly stand up communities”
  • At the same time, many are asking if “there is any there there” in the Web 2.0 business model (and the valuation of Web 2.0 companies have crashed — ahead of the recession)

What happened after 1999 to Web 1.0

Within five years, the Web 1.0 world have moved to a very different place than it was in 1999. Essentially, it integrated with (instead of disrupting) the rest of the business world. Web technology moved from being an end-to-itself to becoming a means to create value. This significantly changed the market space: web-only companies diminished or disappeared (web hosting, domain name services and email are now commodities) while companies who could use web technology to create value-added Business Solutions created whole new markets. Examples easily come to mind:

  • Content Management systems replaced the build-your-own-website tool kits (and pushed these companies aside)
  • eCommerce platforms became a core purchase for every major CPG company
  • Advertising and creative agencies became Interactive Agencies, providing holistic advertising and brand service across all media channels (pushing the ‘webmaster’ back to the IT department)
  • CRM moved from a back office function to an real-time service to manage revenue creation
  • Digital music replaced the experience of going to the record (or CD) store
  • Searching for information online (instead of going to a library or buying a “List of…” book)

We are now ready for this in the Web 2.0 world

I believe Web 2.0 will follow a similar integration path that Web 1.0 did. Those companies who can figure out how to create value-added Business Services using Web 2.0 communication approaches (be them technology firms of consulting and creative groups) will expand and develop new markets. Those enterprises who fold these services into the day-to-day execution of their mission will realize the most benefit.

If you disagree, the perhaps you can answer the following question for me: what is the value of a blog or a forum? I do not think blogs or forums have much intrinsic value in themselves. However they can create value when integrated into a higher value business service or process.

On the other hand, what is the follow of the following services?:

  • Leveraging your customers to tell you what you need to invest in to sell more (would save a lot on Product Development and increase product success rate)
  • Harnessing citizen input to shape more efficient public budgeting (would save a lot on public referenda)
  • Using the the contributions and input of your customers to drive advertising traffic and urge new customers to buy your product (saves on advertising costs and increases sales)

Not only are these services valuable, they are also broadly applicable, easy to understand (from both a business model and end user perspective). The firms that can create these will become the Vignettes, Crispin Porters, Salesforce.coms and Apples of the Web 2.0 world.

Addendum 1: I am not the only person who thinks this

McKinsely & Company recently included a segment “Six Ways to Make Web 2.0 Work” in their last McKinseyQuarterly publication. This article discussed a very similar evolution of adoption of Web 2.0 “tools” that will overlay existing infrastructure to encourage engagement and participation. They included a graph that shows the same ten-year repetitive cycle:

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Credit: www.McKinseyQuarterly.com

Addendum 2: Here we go again

IoT is the third big technology ‘wave’ in the last 50 years — and perhaps the biggest